Responsible Gambling

General

Engaging in online casino activities should always be for entertainment purposes. Nonetheless, a certain percentage of individuals may find themselves losing control over their gaming behavior. It is crucial to recognize that gambling should not be seen as a source of income or a solution for debt recovery. Monitoring the time and money spent daily at an online casino is advisable. If you notice an increase in your spending beyond your financial means, or if gambling begins to interfere with your daily routines, we strongly recommend considering several supportive measures, such as setting Personal Limits on your gaming activities, opting for Self-Exclusion, and seeking guidance and support from reputable independent organizations.

To support responsible gaming, we offer the Personal Limits feature. You can set limits on deposits, losses, wagers, and spending per game or overall account activity. This feature can be activated through our support team via live chat or by contacting us via email.

Limits are adjustable at any time. Reducing a limit takes immediate effect, while increasing a limit requires email confirmation and can only be implemented after the current limit expires, to prevent hasty decisions. For more details or assistance with Personal Limits, please contact our support team.

  • Deposit Limit: Restricts your daily, weekly, or monthly deposits.
  • Loss Limit: Caps your losses in the casino over a day, week, or month, calculated from the initial deposit rather than winnings. For example, if you deposit €50, set a Loss Limit of €10, and win €1,000, losses are still calculated based on the initial €50.
  • Wager Limit: Sets a cap on the amount wagered over a day, week, or month.
  • Cooling-Off Limit: Establishes a fixed period during which you cannot deposit or receive promotional offers, although withdrawals of remaining funds are allowed. This limit is effective immediately and your account is automatically reactivated once it expires.
  • Self-Exclusion Limit: Enforces a temporary suspension of your Player Account for a set period. During this time, you cannot participate in promotional offers, nor can you deposit or withdraw funds. The account is automatically reactivated after the limit expires.

Session Limit: Limits the time spent gambling, with immediate effect. Reaching this limit automatically logs you out of your account, with options to set the duration from 6 to 1,000,000 minutes.

You may request self-exclusion from the Casino by informing our support team of your decision to cease gambling on our Website for a specific or indefinite period. We will ensure that your access to your account is blocked and that you do not receive promotional materials. If you wish to withdraw any remaining balance while self-excluded, please contact our support team to initiate the process. Our team will provide information on the withdrawal and assist you accordingly. Note that undergoing self-exclusion does not exempt you from the verification process required by the casino to process funds. Remaining funds will be paid out in accordance with the Casino’s withdrawal limits.

For consultation and support, you may reach out to any of the following organizations:

  • Gamblers Anonymous
  • GamCare
  • Gambling Therapy

The Casino only permits players who are at least 18 years old and employs various methods to prevent minors from registering and playing on our Website. We may request proof of age and will deny access to anyone under the legal age. Despite the Internet's broad accessibility, we urge parents to help protect their children from accessing online gaming sites. Special software that can assist in this endeavor includes:

  • CyberPatrol
  • GamBlock®
  • Solid Oak Software
  • Net Nanny