Privacy Policy

The Personal Information we may collect and process includes, but is not limited to: 

a) Information you provide on our account registration pages and any additional information submitted through the Website or via email, such as your first and last name, date of birth, email address, and phone number; 

b) Correspondence with us via the Website, email, web chat, or other communication methods; 

c) All transaction history related to your Player Account, whether conducted through the Website or other communication methods; 

d) Details of Website logins, including traffic data, GeoIP location data, browser/device data, weblogs, activity logs, and other information recorded in our system; 

e) Documents and proofs we reasonably request to verify your account, process deposits or withdrawals, and conduct anti-fraud checks (either initiated by us or as required by law), such as passport scans, payment slips, and bank statements; 

f) Participation in surveys or any other customer assessments we may conduct periodically.

We process the Personal Information collected from you to deliver our services, specifically: 

a) To process your bets and transactions, including the use of credit cards and online payment systems; 

b) To provide you with gaming and other ancillary services requested from our Website; 

c) To offer customer support, including assistance with account setup and management; 

d) To perform necessary verification checks; 

e) To inform registered players about promotional offers or to share promotional information from our selected partners and affiliates, only if consent has been explicitly given for such communications; 

f) To comply with legal obligations, such as anti-money laundering (AML) and combating the financing of terrorism (CFT) regulations; 

g) To monitor and investigate transactions to prevent fraud, terms abuse, money laundering, and other illegal or irregular gaming activities;

h) To analyze customer trends through market studies (note that participation in surveys is voluntary and you may opt out); 

i) To conduct research and statistical analysis on aggregated data.

Unless you opt out of receiving promotional materials, we may use your Personal Information, including your email address and phone number, to send you marketing communications about products, services, and promotions. This may include offers from our business partners, such as casino game providers. You may choose to discontinue receiving marketing and advertising materials by adjusting your Player Account settings or by contacting our customer support to opt out. Furthermore, by accepting any contest prize or winnings from us, you agree to the use of your name and/or nickname for advertising and promotional purposes without additional compensation, unless such practices are prohibited by law.

We collect Personal Information only with your knowledge. Data may be automatically collected through your use of our services and interactions with us. We may also lawfully obtain Personal Information from online vendors and service providers, including fraud prevention entities. Furthermore, we engage third-party providers for technical support, processing online transactions, and sourcing gaming content, and we may access any information you provide to such entities. Rest assured, any Personal Information obtained will be handled and protected as outlined in this Policy. Information will be disclosed to external third parties only in accordance with this Privacy Policy, and we shall ensure all necessary measures are taken to protect your private information under our agreements with third-party service providers.

Your information may be shared within our group of companies and with our business partners. This includes our parent companies, their subsidiaries, and other entities with whom we conduct business and have the necessary agreements. Data processing may be carried out by the Company or another group entity, potentially utilizing a third party for processing needs. Access to your Personal Information is granted to designated employees, such as our Data Protection Officer, Money Laundering Officer, Payments & Anti-Fraud analysts, Customer Support agents, Customer Retention team members, and VIP player managers, who require it to perform their duties and assist you. These employees are bound by confidentiality agreements that uphold the confidentiality of your information in compliance with applicable laws. For efficient service, your personal data may need to be transferred within the EU and EFTA regions and possibly to processors outside the EEA. By using our Website and communicating with us electronically, you consent to such transfers, ensuring that your data is handled securely in line with this Privacy Policy.

We do not sell or rent your personal data. Your personal information may be disclosed if legally required or if demanded by a subpoena or warrant. Disclosure may also occur if necessary to protect the legitimate interests of the Company, its customers, or third parties. Personal data may be disclosed under the following conditions: 

a) As required by law; 

b) To facilitate payment transactions with our payment processors, such as transactions processed by Paysafe, whose privacy policy will apply; 

c) To fulfill our legal and regulatory obligations to licensing and regulatory bodies and under other relevant legislation; 

d) When necessary to protect safety, investigate fraud, or respond to a government request; 

e) If required by our marketing service providers to perform their duties; 

f) To any other third party with your prior consent. We utilize third-party data processors to handle limited personal data on our behalf. 

These processors support the Website, particularly in hosting, operating, marketing, analytics, improving the sites, and managing email communications. We ensure all data transfers comply with applicable Data Protection Legislation and maintain the integrity and confidentiality of your information as stipulated in our Services Agreement. Our websites include social media features from platforms like Facebook, which govern the processing of any collected data through their privacy policies. Additionally, if the Company undergoes structural changes, such as mergers or acquisitions, personal data may be transferred or sold as part of that process. We will notify you by email before any such transfer of personal data. Please be aware that our content may link to third-party websites, which operate with their own privacy policies and disclosures. We are not responsible for the content or privacy practices of such external sites.

Under our Terms and Conditions, both you and the Casino have the right to close your Player Account at any time. Following the closure of your account, we will retain your personal data for as long as legally required. This data may be used if requested by competent authorities in cases of inquiries related to financial and fiscal records, fraud, money laundering, or investigations into any other illegal activities. Additionally, we may retain anonymized derivatives of your data for content and marketing communication improvements where no automated decision-making is involved. Due to anti-money laundering regulations in licensed gaming jurisdictions within the European Union, we are required to retain personal data of players obtained during registration and the operational period of a Player Account for a minimum of five years from the last player transaction or account closure. Thus, requests for data erasure prior to this period cannot be accommodated.

We acknowledge our legal obligations in collecting and processing your Personal Information for the purpose of managing your Player Account. We are committed to protecting your personal information and respecting your privacy in accordance with best business practices and applicable regulations. We take all reasonable precautions to ensure that the data you provide to us remains secure. Access to Player Accounts is restricted to the individual’s unique ID and password. You may opt to enhance security through two-factor authentication (2FA), which provides additional protection against unauthorized account use. You are responsible for maintaining the confidentiality of your login credentials and ensuring they are not accessed by others.

Under data protection law, you are afforded specific rights. These include the ability to:

• Request access to your personal data: You can ask for a copy of the personal data we hold about you at no charge.
• Request correction of your personal data: If you believe that any data we hold is incomplete or incorrect, you are entitled to request its correction. We may require supporting documents to verify the changes.
• Request erasure of your personal data: You can ask for your data to be deleted where there is no longer a legal ground for its retention. However, this right is not absolute, especially where legal obligations necessitate data retention or in cases where retention is necessary for legal claims.
• Object to processing of your personal data: If we process data based on our legitimate interests that you believe affect your rights, you may object. However, we may demonstrate compelling legitimate grounds for processing which override your interests.
• Request restriction of processing of your personal data: You may request that we pause processing of your data under certain conditions, such as while its accuracy is verified or if its processing is unlawful.
• Request data portability: You may ask for a copy of certain data in a machine-readable format to be transferred to another service provider, applicable where the processing is based on consent or a contract and carried out by automated means.
• Withdraw consent: You may withdraw your consent at any time via your account settings on the Website. Withdrawing consent will not affect the legality of processing before the withdrawal but may impact your access to our services.
• Lodge a complaint with a supervisory authority.

To verify your identity when exercising these rights, we may need specific information from you as a security measure to ensure that personal data is disclosed only to you. We aim to respond to all legitimate requests within one month. Complex or numerous requests may take longer, and we will inform you if this is the case.

You are always welcome to contact us regarding this Policy should you wish to:

a) Verify the accuracy of the personal information we have on file for you;

b) Inquire about how we use your personal information;

c) Request that we discontinue using your data for direct marketing purposes;

d) Amend or correct any information you have provided us. In such instances, you may be required to provide evidence we reasonably need to make such changes. It is unlawful to furnish us with false information, and you are obligated to ensure your information remains accurate.

Our Casino has appointed a Data Protection Officer (DPO) who oversees inquiries concerning this privacy policy. Should you have any questions about this policy, please contact the DPO. Additionally, under Article 77 of the GDPR, you possess the right to lodge a complaint with a supervisory authority, particularly in the Member State of your habitual residence, place of work, or where an alleged infringement has occurred.

Upon visiting our Website, our system automatically gathers data about your visit, such as your browser, IP address, and the referring website. This data collection may occur through our platform providers and partners. We may also receive generalized demographic or usage data about our visitors.

We utilize cookies and similar tracking technologies to collect this data. Cookies are small text files stored on your device when you visit our web pages. Cookies serve various functions:

• Required cookies: Necessary for website navigation and basic functionality, such as accessing member areas.
• Functional cookies: Enhance website usability and personalize your experience by remembering your selections and settings.
• Advertising cookies: Measure the effectiveness of our content marketing and are set by our partners to track visits and registrations from advertisements. We do not share your personal details like name or email with partners, except for site visit data gathered by these cookies. This data may be combined with other personal information collected by these providers as governed by their privacy policies.

Cookies on our website are categorized into three main groups:

1. Cookies stored by back-end applications;
2. Cookies stored by front-end applications;
3. Third-party cookies.

In addition, third-party service providers may set cookies to deliver services such as activity tracking, website effectiveness assessment, and marketing campaign efficiency.

How to Control Cookies 
Most browsers automatically accept cookies, but you can modify browser settings to block or delete cookies if you prefer. However, blocking or deleting cookies may inhibit your use of our Website. You can manage cookies through your browser settings, and more information on cookies can be found at https://www.aboutcookies.org/.

Here are guides on managing cookies in various browsers:

• Chrome: https://support.google.com/chrome/answer/95647
• Firefox: http://support.mozilla.org/kb/Cookies
• Internet Explorer: http://support.microsoft.com/kb/278835
• Safari for Mac: http://docs.info.apple.com/article.html?path=Safari/5.0/en/9277.html
• Opera: http://help.opera.com/Linux/10.50/en/cookies.html

Microsoft Edge: https://support.microsoft.com/microsoft-edge/delete-cookies-in-microsoft-edge-63947406-40ac-c3b8-57b9-2a946a29ae09

When engaging in casino games developed by NetEnt, you are also subject to NetEnt’s Privacy Policy.